Overview and Eligibility
We accept returns for most items within 30 days of the delivery date. To be eligible, returned items should be in saleable condition unless they arrived damaged or defective. Products that are partially used, contaminated, or have broken seals are generally not eligible for return. Only items purchased from this store and shipped by us qualify under this policy.
How to Request a Return
To begin a return, contact us at [email protected] with your order number and a brief description of the reason for the return. Include photos if the item is damaged or defective so our team can assess the situation promptly. We will provide return instructions after reviewing your request.
Return Shipping and Fees
Return shipping costs are the responsibility of the customer unless we have agreed otherwise due to a damaged or defective delivery. We do not charge a restocking fee for approved returns. Original outbound shipping charges are non‑refundable.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds are processed within 7 business days. The refund will be issued to the original payment method where possible. The time it takes for the refunded amount to appear on your statement depends on your financial institution.
Non-Refundable Situations
We cannot accept returns for items purchased from other retailers, nor can we refund items that were damaged through misuse, negligence, or after being used in a way that is inconsistent with the product directions. If a shipment is confirmed delivered but later lost or stolen, we are generally unable to provide a refund.
Contact for Returns
If you have questions or need help with a return, reach out to our team at [email protected] or call +1 (647) 525-4361. Provide your order number and details to help us respond faster.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 157 Governor Crescent, Woodbridge, ON, L4L 5G6, Canada.