Ordering & Processing
Orders are processed in 1–3 business days. That time frame covers order review and packing. During promotional events or unusually high order volumes, processing can take longer—please allow extra time then.
Shipping & Delivery
We ship to addresses across Canada and to the United States. Typical domestic delivery within Canada takes about 3–7 business days once the order has shipped; deliveries to the United States typically take about 5–10 business days after shipping. Shipping fees vary by destination and package weight; current costs are shown at checkout.
Returns & Defects
If you receive a damaged or defective item, contact us as soon as possible with your order number and photos so we can assess the issue. Refunds or replacements may be issued when an item is confirmed damaged or defective under our policy.
Product Questions
For ingredient details, instructions, or questions about compatibility (for example, which serums pair with home devices), check the product page first. If the listing doesn’t answer your question, contact our support team and include the product name and your skin concern so we can respond quickly.
Other Support Topics
- Returns are accepted within 30 days of receipt in most cases.
- Return shipping is the customer’s responsibility except when we approve a damaged/defective claim.
- Refunds are processed after we receive and inspect the returned item; allow up to 7 business days for the refund to appear after we issue it.
Need a specific answer?
Email [email protected] or call +1 (647) 525-4361 with the details relevant to your question.