Overview
This Privacy Policy explains how medicube-one Store collects, uses and shares information when you visit our website or make a purchase. We are committed to protecting personal information and handling it responsibly in accordance with Canadian privacy principles.
Information We Collect
We collect data you provide directly (for example, name, shipping and billing addresses, email and phone number when you place an order) and certain technical data automatically when you use the site (for example, IP address, browser type and pages viewed). We also collect order information such as purchased items, quantities and transaction records.
How We Use Information
We use collected information to process orders, arrange shipping, respond to inquiries, and to maintain records. We may also use data to improve our website and services and to protect against fraud and misuse. Payment card details are handled by secure, third‑party payment processors; we do not retain full card numbers on our systems.
Sharing and Disclosure
We share information with service providers who help operate the store, for example payment processors, fulfilment partners and customer support providers. Those partners receive only the data they need to perform their services and are contractually required to protect it. We may also disclose information where required by law or to protect our legal rights.
Your Choices and Rights
You can request access to or correction of personal information we hold about you, and you may ask that we delete data where retention is not required for business or legal reasons. To make such requests, contact us at [email protected] or by mail at 157 Governor Crescent, Woodbridge, ON, L4L 5G6, Canada. We will respond in accordance with applicable law.
Data Retention and Security
We retain order information for record‑keeping and legal compliance unless you request deletion and retention is not required. We maintain reasonable administrative and technical safeguards designed to protect personal information. No online system is perfectly secure, so we cannot guarantee absolute protection.
Policy Updates
We may update this policy from time to time; the date of last update is 20‑May‑25. Material changes will be posted on this page. For questions about privacy practices, contact us at [email protected].
Making a privacy request
Send a personal-information request for medicube-one Store, 157 Governor Crescent, Woodbridge, ON, L4L 5G6, Canada, to [email protected]. Identity verification may be required before it is completed.