Processing Time
Orders are typically processed in 1–3 business days. Processing includes order verification, quality checks and packing. During major sale events or periods of unusually high volume, processing may take longer than usual.
Domestic and Cross‑Border Delivery Times
For Canadian addresses, standard delivery usually takes about 3–7 business days after the order has left our facility. For shipments to the United States, expect approximately 5–10 business days in transit after dispatch. These are estimates and actual transit time depends on the carrier and destination.
Shipping Costs, Duties and Delays
Shipping charges vary by destination, parcel weight and dimensions; exact costs are calculated at checkout. International shipments may be subject to customs duties, taxes or other import fees assessed by the destination country; those charges are the recipient’s responsibility. Occasionally deliveries are delayed due to carrier operations, local customs processing, or seasonal volume; we appreciate your patience in those circumstances.
Changes and Address Issues
If you need to change a shipping address after placing an order, contact us immediately at [email protected] with your order number and the new address. We can attempt to update the shipment if it has not yet been prepared for dispatch; if the order has already been packed or handed to the carrier, we may not be able to modify the delivery address.
Lost or Missing Shipments
If you believe a delivery is lost or has not arrived within the expected timeframe, contact us and include your order number. We will work with our shipping partners to investigate, and inform you of any next steps. Please note that confirmation of delivery by the carrier may affect eligibility for certain remedies.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These medicube-one Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 157 Governor Crescent, Woodbridge, ON, L4L 5G6, Canada.